FAQ

Frequently Asked Questions

Booking & Payment

How do I make a booking?
Book directly through our website using the online booking calendar. Select your size, delivery option, and dates, then click "Hire Now".

When is my booking confirmed?
Your booking is only confirmed once full payment is received.

How far in advance should I book?
As early as possible to secure your desired garment and dates.

Rental Period

How long is a standard rental?
Our standard hire period is 4 days. Extensions may be possible if discussed prior to your booking.

What if I return late?
A $10 per day late fee applies. If your late return affects another booking, you may be charged the full hire fee for that booking.

Local Pickup & Return

Where do I pick up my garment?
Pickups are from our location in Mountain Creek, Sunshine Coast (4557). The exact address is provided once your booking is confirmed.

When can I pick up?
On the first day of your hire period at a confirmed time arranged with us in advance. Earlier pickup may be possible if the garment is available.

When do I need to return?
By 6pm on your specified return date to the same pickup location. Weekend hires must be returned by 6pm Monday.

Express Postage

Do you offer postage?
Yes — garments are sent via Australia Post Express at an additional cost, calculated at checkout.

When will my order be shipped?
2–3 business days before your event. We recommend hiring 1–2 days early to allow for any Australia Post delays.

How do I return a postal hire?
Use the pre-paid return envelope included in your parcel and lodge it over the counter at your nearest Australia Post. Do not place in a red Australia Post box. Weekend hires must be lodged by close of business Monday; weekday hires by close of business on the final day of hire.

Is Lend & Trend responsible for postal delays or loss?
No — once lodged with Australia Post, delivery delays or loss are outside our control and are not eligible for refunds.

Garment Care & Damage

Do I need to clean the garment?
No — cleaning is included in your hire price. Do not attempt to wash, iron, or press the garment yourself.

What should I avoid while wearing the garment?
Fake tan, makeup, food, drinks, textured handbags, and jewellery that could snag fabric. Take care around rough surfaces.

What if I notice damage when I receive the garment?
Inspect the garment on arrival and contact us within the same day if you notice any pre-existing damage not already noted by us.

What if I damage the garment during my hire?
Contact us immediately. You may be charged repair costs, replacement value (RRP), or any lost hire income resulting from the damage. Full details are in our Terms & Conditions.

Cancellations & Store Credit

Can I get a refund?
All payments are final. We do not offer refunds for change of mind or sizing issues.

Can I get store credit?
Yes — if you cancel at least 7 days before your hire period begins, you are eligible for full store credit. Cancellations after this point are not eligible.

What if Lend & Trend cancels my hire?
If we need to cancel due to unforeseen circumstances, you will receive a full refund.

For full details, please read our Terms & Conditions.